Returns & Refunds

Every Teddy Society piece is made with care in the UK, and that doesn't take away any of your rights as a customer. If something isn't right, we'll put it right.

Changed your mind

You have 14 days from the day your order arrives to let us know you'd like to cancel, and a further 14 days to send the item back to us.

Items must come back unworn, unwashed, and with any tags still attached. Please try things on carefully — we can't accept anything that's been worn out, washed or damaged after delivery.

To start a return, email hello@theteddysocietyuk.co.uk with your order number and which item you're sending back, and we'll reply with the return address and instructions.

For change-of-mind returns you cover the cost of return postage. We recommend a tracked service, as we can't refund an item that doesn't reach us.

Faulty, damaged, misprinted or wrong item

If your order arrives faulty, damaged, misprinted, or simply isn't what you ordered, contact us within 30 days of delivery and we'll replace it or refund you in full — including your original delivery charge and the cost of sending it back. You won't be out of pocket.

A photo of the problem emailed to hello@theteddysocietyuk.co.uk is usually all we need. Please don't post anything back before speaking to us — it's often quicker for us to simply send a replacement.

None of this affects your statutory rights under the Consumer Rights Act 2015.

Wrong size

The quickest way to change size is to return the item under the 14-day cancellation right above and place a new order in the size you need — we'll get it straight out to you within 1–2 working days.

Our size guide has fit notes for every style. Detailed measurements are still being added; if you need exact numbers or help choosing, message us before you order and we'll help.

Cancelling before it ships

If you contact us before your order is dispatched we can usually cancel or amend it at no cost. Please get in touch as soon as you can.

How refunds are issued

Refunds go back to your original payment method within 14 days of us receiving the item back, or of you giving us proof that you've posted it, whichever is sooner. Depending on your bank it can take a few working days after that to appear in your account.

Original delivery charges are refunded in full for faulty or incorrect items. For change-of-mind returns we refund the standard delivery rate; if you chose an upgraded delivery service, the difference isn't refundable.

Questions

Email hello@theteddysocietyuk.co.uk and we'll come back to you within one working day.