Contact Us
Real people, quick answers. Whatever it is — sizing, an order that hasn't turned up, a return, or an idea for a bear we haven't drawn yet — get in touch and we'll come back to you within one working day.
This is the fastest way to reach us, and it's the address to use for order questions, returns and anything that needs a reply in writing. If you're emailing about an existing order, pop your order number in the subject line and it'll get to the right place quicker.
When we're around
Monday to Friday, 9am – 5pm UK time. Emails that land at the weekend get picked up first thing Monday.
Social
You can also find us on TikTok at @the.teddy.society. Messages there get read, but email is always faster for anything to do with an order.
Business details
The Teddy Society is a UK business. Every piece is designed and printed in the United Kingdom, then dispatched within 1–2 working days.
Looking for something specific?
A lot of questions are already answered on these pages:
Delivery & dispatch times
Returns & refunds
Size guide
Frequently asked questions